- 330-754-3364
- contact@tracksideapp.com
- Canton, OH
Accutime is committed to supporting our customers and keeping tracks operational. To ensure we can provide reliable service to all customers, the following policies apply to replacement parts, expedited orders, and equipment sent to Accutime for evaluation or repair.
Orders requiring same-day processing and expedited shipping require additional handling outside our normal fulfillment process.
We will make reasonable efforts to accommodate urgent situations, but same-day processing and expedited delivery cannot be guaranteed.
Customers experiencing an equipment failure should contact Accutime as soon as possible to discuss troubleshooting and replacement options.
If Accutime recommends replacement of failed equipment and the customer elects to continue troubleshooting, pursue repair, or delay ordering a replacement, Accutime cannot guarantee subsequent emergency availability or same-day shipment if a replacement is later required.
Do not ship equipment to Accutime without contacting us first.
Before sending any equipment for evaluation, repair, or replacement:
Equipment received without prior authorization may experience processing delays and will not be considered an emergency or priority repair simply because it has arrived at our facility.
Receipt of equipment by Accutime does not constitute a guarantee that the equipment can be repaired or that a replacement will be immediately available.
Repair and diagnostic timelines begin after equipment has been received, identified, and entered into our service process.
Turnaround time depends on the nature of the issue, technician availability, parts availability, and current service volume. Customers should not ship equipment with an assumed completion or return date unless that timeline has been discussed and confirmed with Accutime in advance.
Accutime understands that unexpected failures happen, particularly in racing environments. We will always make reasonable efforts to help when genuine emergencies occur.
However, expedited service is intended for unexpected situations and cannot replace appropriate advance planning, spare-equipment management, or timely response to known equipment problems.
Customers with upcoming events are encouraged to contact Accutime as early as possible regarding equipment concerns or replacement needs.
Accutime sells and supports professional timing and scoreboard equipment. Many of our products are specialized electronic components that cannot be safely or responsibly resold once they leave our control.
Our goal is to provide excellent customer service while maintaining the integrity, reliability, and safety of the products we support.
When customers are unsure which replacement part is required, we would rather spend time helping diagnose the problem than have them purchase unnecessary components.
Customers are encouraged to contact Accutime Technical Support before purchasing replacement parts if they are uncertain which component is needed.
Our technicians can often identify the root cause of a problem before replacement parts are ordered, reducing unnecessary expense and downtime.
Purchasing replacement parts as part of a troubleshooting process does not guarantee that those parts will be eligible for return if they are ultimately not needed.
All returns must receive prior authorization from Accutime.
Customers requesting to return a product must first obtain a Return Merchandise Authorization (RMA) number.
Packages returned without an approved RMA may be refused or returned to the sender.
Electronic replacement parts become non-returnable upon shipment.
Because Accutime cannot verify how an electronic component has been handled once it leaves our facility, opened or unopened packaging does not affect return eligibility.
Examples include (but are not limited to):
Electronic components may be damaged by improper installation, electrostatic discharge, wiring errors, electrical faults, environmental exposure, or other conditions that cannot be visually verified.
For this reason, returned electronic components generally cannot be restocked or resold.
Returns or credits will not be issued because:
Exceptions may be approved only if:
Certain non-electronic inventory items may be eligible for return.
Examples include:
Eligible returns must:
Approved returns may be subject to a restocking fee to cover inspection, handling, inventory processing, and administrative costs.
The following items are non-returnable:
330-754-3364
contact@tracksideapp.com